After searching numerous business opportunities, in 1983, I purchased a ServiceMaster franchise. The business that began in my Muscatine basement has since grown to two offices serving three counties and the Quad Cities area. I attribute the growth and success of ServiceMaster Cleaning Services to the close adherence to the ServiceMaster corporate objectives:
Excellent service, from start to satisfaction.
In everything we do, we pledge honesty, dependability and a job well done.
Albert W. Love; owner and president
Marion E. Wade, founder of ServiceMaster, had a very strong system of moral and ethical principles he instilled in his company from its inception. These core beliefs have also become our primary objectives:
To honor God in all we do
Faithful adherence to a strong moral and ethical ideal should guide all aspects of a company's operation, as well as one's personal life. It is not an expression of a particular religious belief, or a basis for exclusion. Rather, it is a mandate for inclusion, and a constant reminder for us to do the right thing in the right way. We encourage everyone in our ServiceMaster family to live by principles of honesty, fairness and diligence. As Marion E. Wade once said, "If you don"t live it, you don"t believe it."
To excel with customers
Only by providing service excellence can we achieve our goals. If we remain true to our principles, we cannot be satisfied with "good enough." We must always strive to provide our clients the highest in quality and value.
To help people develop
As a leader in the business community, it is our responsibility to help people develop personally, as well as professionally. By motivating our people to fulfill their potential and by treating them with respect, we develop their confidence and ability to contribute to the community, as well as enhancing the quality of their professional performance.
To grow profitably
It is our responsibility to remain a stable means of support for our employees. By growing profitably, we can set a positive example for the rest of the business community—that profitability is the by-product of hard work and ethical business practices.
These simple objectives form the foundation for our success.